On November 19, 2024, our platform experienced an unexpected surge in traffic beginning at approximately 9:30 AM EST. This initially caused significant performance issues, making the application slow or temporarily inaccessible for some users. While the primary issue was resolved by 10:15 AM EST, intermittent performance degradation continued until 2:00 PM EST. Our engineering team promptly identified and mitigated the issue, restoring full service and taking measures to ensure platform stability.