tag:status.pingboard.com,2005:/historyPingboard Status - Incident History2024-03-29T00:23:11-05:00Pingboardtag:status.pingboard.com,2005:Incident/190593932023-11-08T11:04:00-06:002023-11-08T11:04:01-06:00Intermittent DNS issues<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:04</var> CST</small><br><strong>Resolved</strong> - Heroku has reported that their upstream provider has applied a fix. We will continuing to monitor.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:09</var> CST</small><br><strong>Update</strong> - Update: The issue appears to be related to problems with Heroku's upstream DNS provider. We will continue to closely monitor the situation for further developments. For more information, please visit Heroku's incident page at: https://status.heroku.com/incidents/2603</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:04</var> CST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:02</var> CST</small><br><strong>Monitoring</strong> - We are aware of intermittent DNS issues affecting some customers and are actively monitoring the situation.</p>tag:status.pingboard.com,2005:Incident/172811672023-05-17T02:00:00-05:002023-05-17T12:51:11-05:00Partial Outage of Pingboard Web Application<p><small>May <var data-var='date'>17</var>, <var data-var='time'>02:00</var> CDT</small><br><strong>Resolved</strong> - There was a partial outage of the Pingboard application with a duration of approximately 5 hours from ~2AM Central time to ~7AM Central time. The outage affected most of the pages of the Pingboard application. Unaffected areas included user profile pages, org chart page, unauthenticated web pages, and most API endpoints. Users with already valid sessions also had more access and were able to successfully navigate much of the site.</p>tag:status.pingboard.com,2005:Incident/158935352023-01-20T15:51:45-06:002023-01-20T15:51:45-06:00Issue Displaying User Images<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:51</var> CST</small><br><strong>Resolved</strong> - Our image provider has resolved the issue.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>10:55</var> CST</small><br><strong>Identified</strong> - An issue with our upstream image host is causing issues displaying some user images. We'll be monitoring their response and will update here when it is fixed.</p>tag:status.pingboard.com,2005:Incident/154326872022-12-17T14:44:18-06:002022-12-17T14:44:18-06:00Performance Issue<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>14:44</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved. We will be monitoring for further performance impacts, but the service is working as expected.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>13:41</var> CST</small><br><strong>Investigating</strong> - We are currently investigating a performance issue.</p>tag:status.pingboard.com,2005:Incident/108953382022-08-23T20:15:46-05:002022-08-23T20:15:46-05:00Site Errors due to Provider Issue<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>20:15</var> CDT</small><br><strong>Resolved</strong> - The application is continuing to function normally. We will continue to monitor until the provider gives the official all clear, but it appears the incident is resolved. Thanks for your patience!</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>20:00</var> CDT</small><br><strong>Monitoring</strong> - The Pingboard application is now accessible, we are monitoring to confirm it's stable.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>18:30</var> CDT</small><br><strong>Identified</strong> - An issue with one of our upstream infrastructure providers is causing our users to be unable to access Pingboard. We're monitoring their response to the issue and will update here when it's resolved.</p>tag:status.pingboard.com,2005:Incident/94001412022-02-24T11:49:43-06:002022-02-24T11:49:43-06:00Hosting provider outage<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:49</var> CST</small><br><strong>Resolved</strong> - Our hosting provider has resolved the incident on their end and the site is functioning normally.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:15</var> CST</small><br><strong>Monitoring</strong> - Our hosting provider is working on a fix and we are seeing improved performance and accessibility.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:41</var> CST</small><br><strong>Investigating</strong> - An issue with our hosting provider is causing our app to be unavailable. We are investigating the issue.</p>tag:status.pingboard.com,2005:Incident/82446102021-10-16T14:12:09-05:002021-10-16T14:12:09-05:00Interrupted Service<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>14:12</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>14:11</var> CDT</small><br><strong>Update</strong> - We have verified that our solution was successful, access to and performance of Pingboard is back to normal.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>13:30</var> CDT</small><br><strong>Update</strong> - Some changes implemented in routine weekend maintenance work have caused interrupted service for some customers on certain DNS providers. Our team is aware of the issues and has implemented a solution. We're currently monitoring the results to ensure consistent application access and performance for all affected customers.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>13:05</var> CDT</small><br><strong>Monitoring</strong> - Some changes implemented in routine weekend maintenance work have caused interrupted service for some customers on certain DNS providers. Our team is aware of the issues and is investigating the source of the problem.</p>tag:status.pingboard.com,2005:Incident/77762292021-08-16T16:51:12-05:002021-08-20T13:05:51-05:00Search outage<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>16:51</var> CDT</small><br><strong>Resolved</strong> - While we're keeping continuing to keep an eye out for any additional issues, we're now confident that the issue is resolved, and our Search functionality and services reliant on that functionality are restored and functioning as normal.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:26</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and most users should start seeing improvements in performance and accessibility, continued improvement is expected over the next few hours. We're keeping an eye on things to make sure that performance improvements are consistent and sustained.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>13:36</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>08:00</var> CDT</small><br><strong>Identified</strong> - We have identified an issue with Pingboard's Search functionality and are currently working on a solution. Other services reliant on Search (Directory filters, Reports) may also be temporarily affected.</p>tag:status.pingboard.com,2005:Incident/78024132021-08-12T03:00:00-05:002021-08-19T17:03:33-05:00App Outage<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>03:00</var> CDT</small><br><strong>Resolved</strong> - Pingboard experienced an extended period of downtime and performance issues as result of a coordinated DDoS attack on our public sign-up and sign-in pages. This was not a security breach and no customer data was obtained by the attackers – your organization’s data remains secure.</p>